Privacy Policy – Superhost App

​

Effective Date: 01 April 2026

 

Welcome to Superhost App. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it.

 

1. Information We Collect

​

To provide our services, we may collect:

 

• Name

• Email Address

• Mobile Number

• Hotel / Property Information

• Booking Details

• Device Information

• Login Activity

• Notification Preferences

• Identity verification documents uploaded during guest check-in (such as Aadhaar Card, PAN Card, Passport, Driving License, or other government-issued documents where applicable)

 

2. How We Use Your Information

 

Your information is used to:

 

• Manage hotel and property operations

• Display booking calendars and reports

• Managing walk-in and OTA bookings

• Processing guest check-ins

• Sending booking confirmations and cancellations

• Sending WhatsApp OTPs and account verification messages

• Improving application performance and user experience

• Provide customer support

• Maintaining account security

• Preventing fraud and unauthorized access

• Complying with applicable legal obligations

​

3. Data Protection

 

We use industry-standard security practices, encryption, and access controls to protect your personal information.

While we take reasonable measures to safeguard your information, no internet-based service can guarantee complete security. We continuously improve our security practices to help protect your data.

 

4. App Permissions

 

Superhost App may request certain device permissions to provide its core functionality.

 

Camera

 

Used to capture guest identity documents during the check-in process.

 

Photos / Media / Gallery

 

Used to upload guest identity documents, payment QR codes, property-related documents, and other required files.

 

Notifications

 

Used to notify property owners about:

• New Bookings

• Booking Cancellations

• Account Updates

• System Alerts

​

Internet Access

 

Required for securely synchronizing bookings, property information, reports, and notifications.

These permissions are requested only when required for the corresponding feature.

 

5. Data Sharing

 

We do not sell or rent your personal information.

 

Your information may only be shared with:

 

• Authorized Superhost administrators

• Your hotel's authorized users

• Trusted technical service providers

• Government or legal authorities when required by law

 

6. Notifications

 

Superhost App may send notifications related to:

 

• New Bookings

• Booking Cancellations

• Guest Check-in Updates

• Account Security Alerts

• Important System Updates

​

You can manage available notification preferences from within the application where supported.

 

7. Identity Documents

 

Guest identity documents uploaded through Superhost App are securely stored and are accessible only to authorized users associated with the respective property.

These documents are used solely for guest verification and operational purposes.

 

8. Data Retention

 

We retain your account, booking, operational, and related information only for:

• Business operations

• Customer support

• Legal compliance

• Security

• Service improvement

• Data is retained only as long as necessary for these purposes.

 

9. Your Rights

 

You may request to:

• Update your profile information

• Correct inaccurate data

• Request deletion of your account (subject to applicable legal and business requirements)

• Contact us regarding your personal information

​

10. Third-Party Services

 

To operate our services, we may use trusted third-party providers, including:

• Push Notification Services

• Cloud Hosting Services

• WhatsApp Business API for OTP verification and booking notifications

• Application monitoring and analytics services (where applicable)

• These providers process data only to support Superhost services.

​

11. Children's Privacy

 

Superhost App is designed for hotel owners, property managers, hotel staff, and business users.

 

It is not intended for children under 18 years of age, and we do not knowingly collect personal information from children.

 

12. Location Information

 

Superhost App does not collect your precise device location unless a future feature specifically requires it and you provide your permission.

 

13. Data Ownership

 

All hotel, booking, guest, and operational data entered into Superhost App remains the property of the respective hotel or account owner.

Superhost only processes this information to provide booking management, reporting, notifications, guest communication, and related operational services.

We do not claim ownership of your business data.

 

14. Policy Updates

 

We may update this Privacy Policy from time to time. If significant changes are made, you will be asked to review and accept the updated version before continuing to use the app.

 

15. Contact Us

 

If you have any questions regarding this Privacy Policy, please contact us:

Email: support@superhostcloud.com

 

16. Acceptance

 

By using Superhost App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.